This is a fascinating show on the nature of apologies and why some work, while others fail.  Dr. Jennifer Thomas also shares all kinds of wisdom on how to maximize effective communication both at the workplace and at home.

Dr. Jennifer Thomas helps people know what to say when communication proves challenging. She is a bestselling author, speaker, and psychologist with a doctorate in clinical psychology from the University of Maryland. She earned a BA in Psychology and Religion from the University of Virginia.

From Reese Witherspoon’s contrite words after her recent arrest to Lance Armstrong’s begrudging public admittance to doping, how we apologize makes a big difference to those we’ve hurt and in their ability to forgive us. In their book, When Sorry Isn’t Enough: Making Things Right With Those You Love (Northfield Publishing, May 2013), New York Times best-selling author Dr. Gary Chapman and Dr. Jennifer Thomas say that contrary to what popular culture would have us believe, love does mean having to say you’re sorry—and often something more than “sorry” is needed.

In When Sorry Isn’t Enough, Chapman and Thomas deliver a groundbreaking study of how we give and receive apologies, unveiling new ways to effectively approach and mend fractured relationships. Readers will discover why certain apologies clear the path for emotional healing, reconciliation, and freedom, while others follow desperately short.

When Sorry Isn’t Enough will help readers…

• Cool down heated arguments
• Offer apologies that are fully accepted
• Rekindle love that has been dimmed by pain
• Restore and strengthen valuable relationships
• Trade in tired excused for honesty, trust, and joy

The authors write, “The art of apologizing is not easy, but it can be learned, and it is worth the effort. Apologizing opens up a whole new world of emotional and spiritual health. Having apologized, we are able to look ourselves in the mirror, look people in the eyes, and worship God “in spirit and in truth. It is those who truly apologize who are most likely to be truly forgiven.”